Privacy Policy

Welcome to KarBizz (“KarBizz”, “we”, “our”, or “us”).

This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you use:

• The KarBizz website
• Karbizz Pro Passenger mobile application
• Karbizz Pro Driver mobile application
• Any related products, services, software, APIs, or platforms operated by KarBizz

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Depending on your interaction with KarBizz, we may collect the following information:

The Karbizz Pro Driver App may additionally collect:

• Driver identity verification documents
• Driving license details
• Vehicle registration information
• Insurance details
• Live GPS tracking and Route information
• Trip completion records
• Attendance/activity status
• Device diagnostics
• Background location for active trips

The Karbizz Pro Passenger App may collect:

• Saved addresses and Favourite locations
• Trip history and Live ride location
• Emergency contact details (if enabled)
• Ratings and reviews
• Ride preferences

We use your information to:

• Create and manage accounts
• Provide transportation-related services
• Process ride bookings
• Match passengers with drivers
• Enable navigation and live tracking
• Process payments & prevent fraud
• Improve service quality & verify identities
• Communicate booking updates & notifications
• Provide customer support
• Ensure platform security & comply with law
• Generate analytics, reports, and improve performance

Our website may use:

• Cookies and Local storage
• Session cookies
• Analytics technologies
• Performance monitoring tools

These technologies help improve user experience, remember preferences, and analyze website usage. Users may disable cookies through browser settings, although some features may not function properly.

We may share information with:

We retain personal information:

• As long as necessary to provide services
• To comply with legal obligations
• For accounting purposes
• For dispute resolution
• For fraud prevention
• To enforce agreements

When no longer required, information may be securely deleted or anonymized.

We implement reasonable administrative, technical, and organizational safeguards including:

• Encryption and Secure servers
• Access controls and Authentication mechanisms
• Monitoring systems and Security reviews

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information or update your details
• Request deletion of eligible information
• Withdraw consent where applicable
• Request restriction of processing or object to certain processing activities
• Request a copy of your information

Requests may be submitted using the contact information below.

Users may request deletion of their account through the application or by contacting us.

Certain information may be retained where required by applicable law, tax regulations, accounting requirements, fraud prevention, legal compliance, or dispute resolution.

KarBizz services are not intended for children below the age permitted under applicable law.

We do not knowingly collect personal information from children without appropriate legal authorization. If such information is discovered, appropriate steps will be taken to remove it.

Our services may integrate with third-party providers including:

• Payment gateways
• Maps and navigation providers
• SMS providers
• Analytics providers
• Authentication providers
• Cloud infrastructure providers

Their handling of personal information is governed by their own privacy policies.

Your information may be processed and stored in locations outside your state or country where permitted by law and subject to appropriate safeguards.

By using our services, you consent to such transfers where legally permissible.

We may update this Privacy Policy from time to time.

Updated versions will be published on our website and/or mobile applications with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

For questions, requests, or privacy-related concerns, please contact:

Depending on features used and permissions granted, KarBizz applications may access:

• Location (foreground & background)
• Camera
• Photo library
• Storage
• Phone (where required)
• Notifications
• Internet access
• Device information

Permissions are requested only where necessary for providing platform functionality such as ride booking, navigation, live tracking, identity verification, document uploads, and customer support.

Users may manage permissions through their device settings, although disabling certain permissions may affect application functionality.